iComm Solutions Repair Terms & Conditions.

These Terms & Conditions (“T&Cs”) govern the service of your product by iComm Communications Limited. (”iComm Solutions”).

1. iComm Solutions will service your product as described and for the charges shown on the Work Authorisation plus any applicable tax. iComm Solutions may restrict service to one (1) product per customer during your visit to the iComm Solutions Retail Store. When the service is covered by Apple’s warranty, extended service contract or consumer warranty law, those terms or applicable law will apply. 

iComm Solutions understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. iComm Solutions is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by iComm Solutions. You represent that your product does not contain any illegal files or data. 

You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. For this reason, it's recommended that you back up your device and wipe it, prior to submission for service.

2. If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, iComm Solutions reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee. iComm Solutions will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by iComm Solutions, Apple or an AASP. If damage results, iComm Solutions will seek your authorization for any additional costs for completing service even if the product is covered by warranty. If you decline authorization, iComm Solutions may return your product unrepaired in the damaged condition without any responsibility.

3. As part of service, iComm Solutions may install system software updates that will prevent your Apple product from reverting to an earlier version of the system software. Third party applications installed on your Apple product may not be compatible or work with your Apple product as a result of the system software update.

4. If service requires labour and/or parts not specified on the Work Authorization, iComm Solutions may seek your approval of a revised estimate. If you do not agree that iComm Solutions may revise the charges, iComm Solutions may return your product and hold you responsible for any indicated diagnostic fee.

5. iComm Solutions may use parts or products that are new or previously used Apple genuine parts that have been tested and passed Apple functional requirements. iComm Solutions will retain the replaced part or product that is exchanged as its property, and the replacement part will become your property. Replaced parts are generally repairable and are exchanged or repaired by iComm Solutions for value. iComm Solutions may use Apple Products or replacement parts for service that are sourced from a country that is different from the country from which the Apple Product or original parts were sourced. If applicable law requires iComm Solutions to return a replaced part to you, you agree to pay iComm Solutions the additional cost of the replacement item.

6. iComm Solutions warrants for a period of ninety (90) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by iComm Solutions. iComm Solutions further warrants to the extent permitted by law, that batteries installed as part of Apple’s battery replacement service for Apple portable Mac computers will be free from defects in materials and workmanship for one (1) year from the date of service. The foregoing warranty is an express limited warranty and in the event of breach, iComm Solutions will either (i) re-perform the service, (ii) repair or replace the part, or (iii) refund the cost of the service provided. In order to claim under the warranty, you must return your product to the location where service was performed, at your expense. THIS WARRANTY AND ASSOCIATED REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ICOMM SOLUTIONS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ICOMM SOLUTIONS CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES, THEN ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE EXPRESS LIMITED WARRANTY.

7. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ICOMM SOLUTIONS AND ITS AFFILIATES, WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM SERVICES PROVIDED OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. ICOMM SOLUTIONS SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN ICOMM SOLUTION’S CUSTODY, ICOMM SOLUTION’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE, ICOMM SOLUTION’S LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY ICOMM SOLUTIONS FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY APPLE UNDER THESE TERMS AND CONDITIONS.

8. If you have not claimed your product and paid all charges due within sixty (60) days after being notified by iComm Solutions that your product has been serviced, iComm Solutions will consider your product abandoned and may dispose of your product in accordance with applicable law.

9. If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorise Apple to transfer the information and accept such terms on your behalf in performing the service.

10. These T&Cs are governed by the laws of the United Kingdom (without giving effect to its conflict of law provisions).

11. These T&Cs are the only ones that govern iComm Solutions service of your product.

12. You agree and understand that it is necessary for iComm Solutions to collect, process and use your personal information in order to perform service under these T&Cs. iComm Solutions will protect your information in accordance with iComm Solutions Customer Privacy Policy.